Training Team Lead

Modern Campus
Full Time
Ontario
Posted 4 days ago
Job description
Job Summary The Training Team Lead reports into the VP of Customer Engagement and is responsible for supervising at team of 3-4 trainers and advising the Training team by overseeing day-to-day activities, managing all instructional activities, training curriculum and documentation regarding Modern Campus’ enterprise-class web software packages and features. The Training Team Lead will also schedule and train clients and employees. Team Lead - Essential Functions Supervises the day-to-day activities of the Training team, including routine coaching, weekly meetings and knowledgebase documentation to promote high levels of customer satisfaction. Mentors staff and conducts regular one-on-one meetings. Manages performance by communicating with staff on a regular basis and completing formal performance reviews. Oversees disbursement of work as needed to achieve departmental goals; approves all timesheets, PTO requests and maintains team calendar and schedules. Provides feedback to manager regarding trends, issues, training needs, etc.; facilitates majority of new technical support training and cross-training. Maintains current processes and establishes new ones as needed to maximize efficiency and to maintain structure in daily operations Tracks and reports KPIs relevant to training survey responses, training attendance, etc. Collaborates with executive team on training strategy and tactical execution. Trainer - Essential Functions Works with key stakeholders to develop the training curriculum for User Conferences and ensure that supporting staff is appropriately trained. Maintains technical expertise and knowledge of products and services offered by the company, including all products ‒ proficient in functionality, features, and limitations. Conducts employee and customer training both in-person and via webcast for a broad range of technical understanding among users. Maintains and promotes a positive image of Modern Campus products including their functionality, features, modules, limitations, departments, and employees. Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns. Takes on responsibilities defined in Software Trainer job description as needed. Participates in the planning and execution of an integrated training program and team for all Modern Campus product lines including Omni CMS, Presence and Destiny One Additional duties as assigned Working Conditions General office working environment that includes several hours of continuous computer work including typing. Drive on occasion for several hours to and from the corporate headquarters. Occasionally stay away from home overnight. Noise level in the work environment is usually moderate, traditional office noise levels. Frequent use of standard office equipment including copiers, fax machines and computers. Sit for two or more hours at a time. Occasionally stand for two or more hours at a time. Skill Requirements: Competencies: Strong ability to assess the training needs of internal department, new hires and clients with respect to skill level and product changes. Expert at public speaking and presentation skills including expert level of technical writing and creating of training documentation. Expert knowledge of training techniques, training psychology and training trends with the ability to adapt rapidly during a live training session. Expert knowledge of learning styles with the ability to incorporate all styles effectively Intermediate ability to coaching and evaluation department staff to meet the very high training standards of Modern Campus Ability to consult with company management for the ongoing support of customer training initiatives Department resource planning and scheduling as it related to traveling, client needs, feature releases and support documentation Expert user of Digarc software products Skills: Basic knowledge of coding languages and workings of software systems Expert user of the MS office suite (Word, PowerPoint, Excel) Basic knowledge of mixed Mac/ PC environments Advanced knowledge of online meeting technologies (Zoom, WebEx, Go-To-Meeting, etc.) Basic knowledge of AV equipment as needed for classroom trainings Experience: 5+ years in classroom and/or online education instruction 1+ year management of others Education: Bachelor’s Degree in Education or a technical field Relevant coursework, experience or certifications in teaching a technical subject wY4a3NR5jK

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