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Job Description: The Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated concerns). The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives. What you will do Customer Relationship Management Build and maintain senior level relationships with leaders, for the purpose of influencing technology directions and promoting effective collaboration Collaborates with business unit leaders to anticipate and respond to customer inquiries about technology capabilities and service expectations Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization People Leadership You will lead a team and manage a portfolio with multiple products in a technology environment for either the Individual / Advisory Network Technology or Group Customer Technology group Create goal, role and accountability clarity, and provide direction on decision rights and accountabilities Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness Delivery, Adoption, Operations & Support: Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology. Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics. Monitor applications for health and security concerns to evolve the roadmap Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments Accountable for maintenance, support, and availability of on premise systems and, 3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support Keep current on industry technology direction and best practices Contribute to the annual business planning process by providing a financial view of application support What you will bring Post-secondary degree/diploma in business or computer science or equivalent experience A minimum of 3 to 5 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department Agile Leadership experience in a technology environment A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit. Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement Ability to deal with ambiguity and flexibility of approach Strong relationship building and influencing skills Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization. Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology). Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement Able to be "hands-on" with support, but also have a strategic / business mindset Experience of working with Agile/DevOps methodology is desirable Experience with ServiceNow platform and ITIL Certification considered strong assets Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg. Be your best at Canada Life- Apply today! Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. We are one of Canada's top 100 employers! Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted