System Navigator Resource Specialist

Distress Centre Calgary
Full Time
Calgary, AB
Posted 8 days ago
Job description
System Navigator and Resource Specialist - Distress Centre CAA Program at SORCe F TE Contract – Coordinated Community Extreme Weather Response Start Date – Immediate - March 31, 2023 About Distress Centre Calgary For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. About Distress Centre’s CAA Program at SORCe The CAA program serves as the primary intake & assessment for CHF funded housing first programs, and provides information, referrals, system navigation supports, and community connections to people who are experiencing or at-risk of experiencing homelessness. The objective of the program is to make meaningful, person centered impact that is agnostic to any particular program or service in the homelessness system of care or the broader social services sector. The CAA program aims to support the coordinated system in Calgary through preventing people from entering homelessness and/or reducing the barriers to sustainable housing for those at-risk or experiencing homelessness. About the Coordinated Community Extreme Weather Response The City of Calgary approved funding from the Community Safety Investment Framework (CSIF) fund for the Coordinated Community Extreme Weather Response (CCEWR). It builds off last winter's Coordinated Community Winter Response (CCWR), this four year pilot is focused on: increased capacity for warming locations, hours and support for individuals who are unsheltered and seeking appropriate and safe shelter support community efforts to reduce barriers to accessing shelter through coordinated transportation build capacity through outreach coordination provide extreme weather essentials through a centralized system What to expect in the role: Job overview This role is an exciting and unique opportunity to represent the the Distress Centre’s Coordinated Access and Assessment (CAA) at a temporary warming location while supporting a City wide initiative to support vulnerable people during the coldest months. The System Navigator and Resource Specialist position is a multi-faceted role and will proactively engage people to build rapport, assess areas of need, provide information, and connect to resources in the community through referral and application support. As a partner with the Extreme Weather response this role provides social supports in partnership with staff at the Journey Church warming location. Primary Duties This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required. Providing social supports in partnership with the warming location Journey Church staff member Support warming location staff and volunteers to monitor the space, support flow, identify potential risks, and enact safety and security protocols as required. Attempt to de-escalate participant behavior when needed; provide crisis support to individuals who may be entering the space in a state of distress and if possible safely address the need that may have triggered the escalation. Provide access to communications where capacity permits. Respond to opioid poisoning within the warming centre following Distress Centre practice and protocol. System Navigation & Resource Specialist Greet, build rapport and establish trust with people seeking support. Collaborate with participants to address barriers to housing, including completion of applications, support with communication access, provide guidance and system navigation information to aid in completion of individuals goals, such as successful housing searches and connection to income support or supported referrals. Ensure the integrity of data in the HMIS database. Create or update participant profile and record visit details in the HMIS database. Use extensive knowledge of resources available at SORCe and in the community to guide participants in addressing their unique and individual needs. Assist with administrative or organizational tasks and other shared duties alongside the Journey Church staff. Leverage Distress Centre programs at SORCe for ongoing support with resource and referral. Warming Location General Develop and maintain relationships and partnerships with the Journey Church staff and in the community to ensure successful connections for participants. Collaborate and coordinate with all agencies at SORCe when appropriate in the effective delivery of collective programs and services. Assist with administrative or organizational tasks and other shared duties alongside the Journey Church staff. Hours of work and conditions General work hours are Monday-Thursday, 11am-7pm and Friday 11am-5pm Not eligible for remote work Working in a fast-paced environment requiring de-escalation skills and an ability to respond to crisis Reports to the Distress Centre CAA Team Lead for day to day oversight, supported by the Distress Centre at SORCe Program Manager. What you bring to the role: Qualifications/Experience Diploma in the human service field is an asset. Combined education and experience will be considered. Compassion and respect for all people seeking supports Demonstrated experience working with highly complex individuals and families and the ability to maintain composure under pressure Demonstrated experience working in an unpredictable environment with competing priorities Knowledge of and/or experience working with challenges of experiencing homelessness, addiction, domestic violence, and/or mental health Knowledge of community resources both within and outside of the homeless serving system of care Demonstrated experience working effectively in a team environment and independently Knowledge and experience with Indigenous culture, supporting Indigenous people, and social services for Indigenous people is an asset Knowledge of and/or ability to learn participant data management systems Skills/Abilities: In depth understanding and demonstrated experience in crisis assessment and intervention Ability to manage and remain calm in crisis or stressful situations Exceptional people engagement skills Excellent organizational and time management skills Proficient computer skills Demonstrated excellence in both verbal and written communication Able to follow policies and procedures Commitment to inclusivity in accordance with Distress Centre policy Core Competencies: Client/Service Centred Work – you make clients the ultimate focus of our agency, team, and individual choices and actions. Partnerships, Relationships, & Teamwork – you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals. Growth Mindset/Learning – you actively identify new areas for learning and take advantage of opportunities to learn in whatever form they come. You apply your newly gained knowledge in your jobs and share these skills with others. Communication – you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate. Diversity, Equity & Inclusion – we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions. Change Management – you maintain your team and personal effectiveness when being impacted by changes within the organization. Self-Management – you take responsibility for yourself and your actions. What Distress Centre has to offer: Opportunity to work for an organization that’s making a difference in our community Opportunities for learning and mentorship Access to a great virtual health platform

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