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250 Yonge Street Toronto Ontario,M5B 2L7 Provides oversight, governance and monitoring of operations to drive consistency and quality ensuring that internal control process are adequate and functional. Develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with established standards. Administers operations governance policies and maintains strategic alignment to ensure adherence and efficiency. Enterprise Centralized Provisioning Utility (EPU) was established to consolidate, streamline and simplify provisioning practices, improving the business experience and ensuring appropriate controls by reducing logical access risks with strict adherence to processes, aligned with IAM governance are in place. Candidate will be responsible for governance of EPU and focal point for any internal and external audits. Advocate and implement access governance requirements as defined within the Logical access management standard Provide advisory expertise to Internal EPU managers , Operations/ BMO supported teams for all Policy and logical access standard related topics Lead OCM planning for any Policy changes that must be communicated to the lines of business supported by EPU and/or may impact EPU processes Review and maintain Local Operating Procedure (i.e. process documents and access rules). Monitoring and reviewing the exception raised as part of onboarding an application and ensuring Compliance with LAM (Logical Access Management) Standard Monitoring key metrics related to access controls to ensure compliance and effectiveness of controls Primary point of contact for all internal and external audits Develop the Management Control Framework ( MCF) for EPU Testing Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to assigned business/group. Provides strategic input into business decisions. Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group. Acts as a subject matter expert on relevant regulations and policies. Identifies emerging issues and trends to inform decision-making. Influences and negotiates. Assists in the development of strategic plans. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Acts as the prime subject matter expert for internal/external stakeholders. May network with industry contacts to gain competitive insights and best practices. Supports and governs the operations governance implementation road map including strategic priorities. Collaborates with stakeholders to identify business requirements and opportunities for improved operations management. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Participates in identification of operations governance opportunities and related data/information specifications. Maintains standards and monitors compliance and effectiveness of operations processes. Implements, maintains and reviews processes to ensure quality and compliance with Bank and regulatory requirements. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging and identifies appropriate distribution channels. Supports the resolution of issues by coordinating stakeholders in the information chain. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Oversees the design, development, and implementation of tools and training required to deliver business results. Defines, implements, and documents quality measures and provides guidance on how policy requirements translate to business processes. Plans and controls unit operating expenses in accordance with forecasts. Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements. Leads/supports contract negotiations with vendors, balancing cost, risk and performance. Performs assessments and planning to verify that the business requirements are within standards. Identifies and implements the optimum means to collect, process, analyze and report on information to ensure ongoing accuracy, integrity and security. Participates in the resolution of operating/technical problems or manages escalation with other BMO technical support groups. Validates and tests changes to technology systems in support of operations governance. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Qualifications: Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Seasoned professional with a combination of education, experience and industry knowledge. Verbal & written communication skills - In-depth / Expert. Analytical and problem solving skills - In-depth / Expert. Influence skills - In-depth / Expert. Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert. Able to manage ambiguity. Data driven decision making - In-depth / Expert. We’re here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.