Senior Collection Agent

Transworld System Canada, Inc
Full Time
New Westminster, BC
Posted 10 days ago
Job description
Transworld System Canada Inc. (TSI) is looking to groom our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests. Currently seeking Collection Agents in Major Banks, Government and Telecommunications portfolios. Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment. Job Requirements: Strong communication skills Excellent phone etiquette Acute computer skills Negotiate repayment arrangement Accurately update consumer account information Utilize various trace tools to locate consumer information Clearly document call results Exceed minimum performance requirements Adhere to strict security policies & procedures Adhere to provincial and state laws Bilingual is certainly as asset (English, French) but not required Various shifts are offered depending on the department, minimum one evening shift for all departments TSI offers: Paid licenses with condition Recognition Program/Awards Anniversary milestones are celebrated On-going training initiatives and career planning All applicants must pass a criminal background check and sanction search We thank all applicants for their interest, but only those candidates that qualify will be selected for an interview. Job Types: Full-time, Permanent Benefits: Company events Dental care Extended health care Flexible schedule Life insurance Paid time off Tuition reimbursement Schedule: 8 hour shift Supplemental pay types: Commission pay COVID-19 considerations:Transworld System Canada Inc. is currently following all measures presented by the Public Health Agency of Canada. Experience: 3rd party debt collection: 2 years (preferred) Language: French (preferred) Work Location: Hybrid remote in New Westminster, BC V3L 5H1

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