Sales Concierge

OpenRoad Auto Group
Full Time
Langley, BC
Posted 3 days ago
Job description
Happy Team = Happy Customers ClearCar isn’t just a fresh take on buying cars. We’re also a fresh take on automotive retail careers. Our ClearCar associates are offered flexible arrangements for a healthy work-life balance, and a spectrum of unique employee benefits that encourage personal wellness and growth. After all, happiness is a constant at ClearCar, no matter where you fit in the equation. Your contribution: Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening. Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks. Selling pre-owned vehicles, and Demonstrating vehicles (including test drives). Proactively identify client needs and offer appropriate advice in accordance with business objectives. Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory. Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available. Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing. Deliver pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty. Identify targets for finance product sales and ensure that such targets are met. Ensure all vehicle financial contract documentation is accurate and properly submitted to our Financial Institute partners Ensure all vehicle financial contracts are funded in a timely manner Achieve a high customer satisfaction rating Set goals for each month’s productivity; plan and organize how to reach those objectives. Attend department meetings as required. Communicate department objectives and methods and procedures to all department staff. Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. What it takes to be part of our dynamic team: Well organized and possess strong time management skills. Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism. Ability to work cooperatively with all levels of the organization. Highly self-motivated and have the ability to learn quickly and be open to challenges. Strong financial skills and business networks. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. A valid British Columbia Driver’s License with a good driving record. A Current VSA MDC License.

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