Job descriptionTitle: Philippines Regional Manager Supervisor: Director, Projects and Programs Division: Government and Stakeholder Partnerships General Accountability: Planning for Canada (PfC), an initiative of Colleges and Institutes Canada, is one of sixteen pre-arrival settlement services funded by Immigration, Refugees and Citizenship Canada (IRCC) valued at CAD 17.8M over 4 years (2019-2023). PfC services are designed to enhance immigrant readiness for economic and social integration by promoting informed decision making and taking additional pre-arrival actions. PfC services are available live (synchronously) to prospective Economic Class (Federal and Provincial) and Family Class immigrants and their dependents. Three delivery teams provide services worldwide: the Philippines and India, both offering in-person and online services in English, and the Online Global Team (OGT) offering online services in English and French. PfC has an important network of partners and stakeholders including settlement agencies, pre-arrival service providers, Embassies, High Commissions and Consultants, provincial ministries responsible for immigration, post-secondary institutions, and other immigrant focused organizations. Reporting to the Director, PfC, the Philippines Regional Manager will be located in Manila and is responsible for implementing PfC in the Philippines, managing local staff, office operations, and contributing to activities and projects undertaken by the PfC management team. Nature and Scope: This is management position requiring the ability to perform a variety of highly complex tasks in a responsible, professional and autonomous nature while maintaining close coordination and collaboration with the program director and other PfC managers. The incumbent must be adept in working in constantly changing and uncertain situations and must be able to guide team members calmly and effectively. The Regional Manager is responsible for promoting an open, supportive, collaborative and agile workplace culture and demonstrating a high degree of integrity and intercultural competence. Extensive collaboration across PfC and with partners is required to achieve program goals. Travel domestically and internationally will be required. Specific Responsibilities: Working under the day-to-day direction of the Director, Planning for Canada, the Philippines Regional Manager will have the following specific responsibilities: Program Implementation: Planning and organizing delivery of services by local staff; Ensuring high-quality, client-centred services; Monitoring and reporting on progress; Maintaining and raising the profile of PfC in the Philippines and regionally through social media and other forms of outreach; Managing relationships with key local stakeholders (Embassy, provincial representatives, Canadian Chambers of Commerce, etc.); Team Management: Managing and supervising local staff and consultants, including day-to-day operations and participation in special projects and working groups; Supporting continuous improvement processes on various aspects of PfC services and program operations with the local staff; Leading recruitment, selection, onboarding, training and evaluation processes; Applying local labour laws; Philippines Field Office Operations: Overseeing and managing office operations including but not limited to finances and bank account, office lease, vendor contracts and office registration; Staying informed and reporting on changes relating to office operations such as audit compliance, taxes, local labour law, etc.; Ensuring compliance with and contributing to CICan’s policies and procedures for management of international operations; Contribute to PfC Management Team: Strategizing on the service offer in the Philippines, how best to meet local/regional demand while complementing services offered by India and OGT teams; Collaborating and contributing to key PfC tools (e.g. Operations Manual); Leading on specific collaborative projects targeted at service delivery and staff; and, Providing advice and guidance on issues and identifying solutions to contribute to the development, updating and completion of all program deliverables. Minimum Requirements: Graduate from a post-secondary institution (university or college degree) Understanding of Canadian immigration policy and programming Experience living and working overseas, in an intercultural context Experience in client service delivery/adult learning and/or teaching Experience in leading teams and complex projects Experience leading or working in a virtual/remote work environment Experience applying human resource policies/managing personnel Experience in stakeholder engagement Experience in planning and coordinating the operations of an office, including budget disbursement and reporting Strong interpersonal skills and commitment to a collaborative team environment. Understanding of Colleges and Institutes Canada, its mandate, programs, services and member institution capabilities Excellent verbal and written communication skills in English Experience with Microsoft tools (Word, Excel, Teams, SharePoint) Desirable Abilities/Experience: Experience in program and/or contract management of immigrant services Experience working with sensitive personal information Experience in online service delivery Experience in monitoring and evaluation Experience working with information systems Knowledge of the Canadian immigration sector Knowledge of French Knowledge of other languages To be successful in this position you will be able to exhibit our core competencies: Agility: We thrive in a complex environment that requires nimbleness and adaptability, and we anticipate and respond to changes with quick and resourceful actions. Inspiring Others: We motivate individuals to strive for excellence and commit to common goals and purposes, as we create a sense of self-efficacy, resilience, and persistence in others. Integrity: We treat others fairly and respectfully, and we further the standing of the organization and its relationships of trust with our members and other stakeholders Collaboration: We work together, across teams and divisions, to leverage our collective expertise and talents in support of organizational success and a culture of cooperation. How to apply Interested candidates should submit a cover letter and résumé in a PDF format by January 6, 2023. CICan is an equal opportunity employer and values diversity in its workforce. We recognize that diverse teams generate unique solutions, ideas, and perspectives. Therefore, we welcome and encourage applications from women, persons with disabilities, BIPOC (Black, Indigenous, and People of Colour) individuals, and people of all sexual orientations and gender identities. Do not hesitate to contact 613-746-2222 x 5827 if you require alternative arrangements to submit your application. CICan provides accommodations during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. CICan is following local public health guidelines as we navigate the COVID-19 pandemic. When allowable to work from the office, we have a hybrid approach with individuals working from both home and the office. Depending on the requirements of the role, the opportunity may exist to work completely remotely. It is a mandatory condition of employment that the successful candidate be fully vaccinated against COVID-19 with Government of Canada approved vaccines at least 14 days prior to start date (proof of vaccination is required or proof of accommodation pursuant to the Ontario Human Rights Code). Employees who are full-time internal candidates, as defined by the Collective Agreement, will be given first consideration. We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
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