Job descriptionCome Work with Us! At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity. Job Title Manager, Operations & Currency Processing Job Description What is the opportunity? This position is responsible for quality leadership and direction to employee’s onsite. Reporting to the Manager Cash Services (offsite). Operational support for various day to day functions where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Accountable for the delivery of goals and objectives of the Centre. Main point of contact for client (branches & external clients) and Armoured Car Courier (ACC) escalations. What will you do? Manages Centre responsibility for risk/compliance (ie: Access Manager, Delegation of Authorities, Unit Administration Regulatory Guide & Unit Financial Guide, Anti Money Laundering, Privacy, Fraud, Business Continuity Planning, Expenses, Custody, Internal Audit & Audit Reviews. Takes ownership of escalated client/service partner issues as a priority ensuring resolution at source. Works with team to complete cause and effect analysis ensuring gaps are actioned, implemented and closed. Keeps up to date on all communications including changes to RBC and Cash Services Policy and Procedure Library. Ensure timely communication & implementation of changes. Champions coaching routines, meetings, communications to staff. Primary onsite contact for day to day operation & after hour alarm response protocols. Premise liaison between Landlord & RBC to ensure building maintenance is executed. Lead by example, and be hands on with the staff when needed with operational assistance. Executes change, proactively supports the team. Manages and supports staffing & training within the Centre. What do you need to succeed? Must have: Strong organizational & decision-making skills. Working knowledge of Operations (General Ledger balancing, OnDemand, RBC systems) Excellent written and verbal communication skills. Comfortable with Technology. Effective time management skills that keep you organized and on schedule. Can work independently & be a leader within the team. Ability to work well under pressure, in a fast-paced environment. Monitor, act & react to situations that require attention & pivot quickly. Proven abilities to lead and manage a team. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work Job Summary Address: WINNIPEG, Manitoba, Canada City: CAN-MB-WINNIPEG Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: Technology and Operations Job Type: Regular Pay Type: Salaried Posted Date: 2023-01-12-08:00 Application Deadline: 2023-01-20-08:00 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
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