IT Support Lead

Full Time
Vancouver, BC
Posted 30+ days ago
Job description
GeoComply is one of the fastest-growing startups in North America. Achieving 650% growth in annual revenue over the past three years and dubbed a pre-IPO tech “Unicorn”, we were named by Fast Company as the number one “Most Innovative Enterprise Company” in 2022. Located in Vancouver, Canada, we have ten offices globally, five of which are in major North American cities. Operating at the center of a new generation for cybersecurity, we’re uniquely positioned to help partners make better risk-based decisions, utilising our ten-plus years of historical geolocation data. Detecting fraud for Financial Institutions and protecting valuable Media & Entertainment content are issues we can directly address by applying geolocation. We are seeking a proactive, positive and enthusiastic team player to join our global IT team as IT Support Lead. The IT Support Lead contributes to GeoComply’s success by overseeing the IT Support and IT new employee onboarding programs in North America. The IT Support Lead ensures all employees' technical assistance requests are resolved in a timely fashion and in a professional manner. What You Will Be Doing Lead and mentor the IT Support team in North America Manage Jira Service Management IT ticketing system to track team performance and identify improvement opportunities Collaborate with system engineers to continuously streamline the IT Support process Partner with HR to continue improving our employee onboarding program Provide comprehensive technical support to GeoComply employees worldwide Create and develop a knowledge base articles repository to help users self-serve About You 5 years of relevant experience in IT technical support Experience creating and implementing IT Support processes 3+ years of experience working in a cloud-first organization including familiarity with Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza Excellent priory and time management skills to perform a variety of concurrent tasks with minimal direction Customer-focused attitude and excellent communication skills Let us share why we think you’d love working with us: We have a track record of success and a vision and a plan for a promising future. GeoComply has close to 100% market share for player location regulatory compliance in the US gaming space. And we have fueled that momentum with the expansion into new markets - media & entertainment and fintech. We are proud of our values and we live them in all of our actions, conversations, and work: There’s always a way; Together we can do more; Aim higher. Then higher; Act with integrity; For the greater good. We are proud to be part of a global team that develops award-winning solutions for some of the world’s largest and most innovative companies. We will support you on your learning journey. We invest in employee career growth and development. Our learning & development commitment includes leadership and technical development, a substantial budget for education and training, as well as dedicated work hours for self-study. We care about our team. Our GeoComply team is talented, has a bias for action, and is known for their positive attitude and energy. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits package. We care about giving back to the communities in which we live and work. GeoComply supports a broad range of community initiatives through donations and employee volunteer activities. We know that work can be fun. We take the time to create employee events and experiences where everyone can connect and celebrate. Now What? Send us your resume and a cover letter. We Can’t Wait To Meet You. At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.

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