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Established in 2013, Teckhorizon has expertise in providing Staffing Solutions, IT managed services, security solutions, cloud solutions, and Software Development services to meet your growing business needs. Technology is our craft and passion. We bring together technologists, creators, and trailblazers who are always on the lookout for solutions to tomorrow’s challenges. Our experience fulfills the needs of small, mid, and large-scale corporations with our certified team of IT professionals. Our client has an urgent requirement for a Intermediate IT Consultant Description bResponsibilities: · MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016,2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism · HRIS: Provide daily ongoing Tier 2 subject matter expertise to 215 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 32,500 healthcare employees through the Footprint ticketing system or other mechanism · MIS/HRIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity · MIS: Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts · HRIS: Liaise between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required · MIS/HRIS: Identify application defects and assist in complex trouble shooting and root cause analysis · MIS/HRIS: Follow all established Service Management process and identify opportunities for improvement. Skills Experience and Skill Set Requirements Public Sector Experience · 2+ years of experience working in the healthcare industry · Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Technical Skills · Knowledge and Skills/Experience: o Microsoft Great Plains 2016, 2018, o Logibec MMS (Materials Management System) o BSSI HFM (Health Financial Management) o Logibec Quadrant Workforce o Payroll Certification o OTR o AODA compliance o MS Teams o MS Excel o MS Power Point Service Management Skills · Knowledge of Service Management Processes with 5+ years experience in supporting remote clients. · Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets · Experience with Footprints Ticketing Application Management and Communication Skills · Proven track record for building strong working relationships · Strong interpersonal, and verbal and written communication skills · Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively · Excellent analytical, problem-solving, and decision-making skills · Ability to apply strong listening skills to facilitate issue resolution · A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines Candidate is required to come to office - 3 days a week. Must Haves: o Microsoft Great Plains 2016, 2018, o Logibec MMS (Materials Management System) o BSSI HFM (Health Financial Management) o Logibec Quadrant Workforce o Payroll Certification o OTR o AODA compliance o MS Teams o MS Excel o PowerPoint Job Type: Fixed term contractContract length: 12 months Schedule: 8 hour shift Experience: BSSI HFM (Health Financial Management): 2 years (preferred) Logibec MMS (Materials Management System): 2 years (preferred) Microsoft Great Plains 2016/2018: 2 years (preferred) Work Location: Hybrid remote in TORONTO, ON