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Basic Information Ref Number Req_00069484 Primary Location Place TELUS Montreal Country Canada Description and Requirements Role and Responsibilities Provide technical support to customers using Google Cloud Platform products, solutions and application program interfaces (APIs) Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions Identify and reproduce production impacting issues and coordinate fixes for customers Work closely with internal support teams to improve Google Cloud Platform products at a senior level Provide assistance and mentorship to users through public forums, third party and Google-owned Required skills: Strong understanding of Linux system & Windows server administration Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.) Demonstrate comprehensive troubleshooting tactics Resourcefulness and strong research skills Must have proficient Oral and Written English language and good communication skills. Understand and identify issues from reading product logs such as audit, system, and error logs Ability to quickly learn and explain new complex technologies and subjects. Comfortable working in a CLI environment Build, run and manage containers Information security best practices Punctuality 24/7 availability Great to have skills: College diploma in Computer Science or 2 years of equivalent experience Relevant certification (ACE, Security Eng, Prof. Cloud Architect) Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.) Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O) and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.) Familiarity with Monitoring & Security tools Experience with automation scripting Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.) Familiarity with modern API technologies (OAuth, HTTP RPCs, REST) Familiarity with SQL (any dialect) Additional Job Description We are looking for a Cloud System Administrator/Technical Support Specialist who will provide excellent technical customer service support for Google Cloud Platform products and solutions including Google Compute Engine and related services. Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also partner with engineers and product managers to improve the product and make our customers successful.