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Company Description insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! Job Description CloudOps/Systems Engineer role requires maintaining reliable, fault tolerant infrastructure and application availability to meet the demands of our growing customer base. This position will be responsible for production operations and releases of SaaS applications deployed in the public cloud. This position requires 3-5 years of hands-on experience as a CloudOps/Systems Engineer supporting production SaaS/PaaS environments. Key Responsibilities: Manage the applications and related cloud environments across the globe Troubleshoot and resolve infrastructure issues, ensure proper security controls are in place Provision and de-provision customers, ensure 99.9% application SLA is met Perform scheduled maintenance activities, ensure that releases are planned, developed, validated, and deployed to testing and production environments Maintain regular backups of the environments and applications Develop metrics for cloud infrastructure and software components; establish dashboards for monitoring metrics and key performance indicators Plan and conduct annual disaster recovery tests Participate in SOC/ISO audits and ensure all audit controls are adhered to Able and be willing to provide on-call duty Qualifications Qualifications Required: Proficiency in Microsoft Windows Server administration, Active Directory, Microsoft IIS and PowerShell scripting Strong hands-on experience of Microsoft Azure is required Knowledge of Microsoft SQL Server is strongly preferred Solid understanding of network administration (TCP/IP, DNS, NSGs, VPN etc.) Familiarity with cryptography technologies (TLS, IPsec, TDE) and enterprise EDR systems Experience with managing single tenant and multi-tenant SaaS applications is strongly preferred Basic understanding of SDLC, CI/CD, Azure DevOps, release and management is preferred Familiarity with penetration testing, vulnerability scanning, log/configuration management systems is preferred Relevant Microsoft certifications are preferred, but not required Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction Additional Information Additional information Successful candidates must have the following professional attributes: Education: Bachelor’s degree, Master’s degree, or foreign equivalent degree in Computer Science, Computer Engineering, Computer Applications or a closely-related discipline. Show initiative, be a self-starter, able to handle multiple tasks at the same time while maintaining a high level of customer satisfaction Be a team player willing to make every effort to make the team a success, be proactive, positive, creative, and flexible Be a quick learner, proactive, positive, creative, flexible and ready to work in a dynamic, fast paced work environment Have effective written, verbal, and presentation English skills with the ability to collaborate with team members at all levels of the organization Have strong diagnostic and problem-solving abilities Be proficient in communicating and coordinating information technology solutions and processes that aggressively support business objectives Stay current with emerging technologies, industry best practices Be authorized to work in Canada; sponsorships are not available ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)