Budtender Customer Service Representative

A Merritt Cannabis Retailer
Full Time
Merritt, BC
$16 an hour
Posted 11 days ago
Job description
About My Buddies We are all about enhancing life’s celebrations and having fun while we excel in our careers! We operate 6 retail locations within Alberta and British Columbia. Our Cannabis store banners include My Buddies, The Higher Path and 1923 Cannabis Co.. COVID Safety Measures We are currently seeking new team members to help service our customers in these unprecedented times. Across all The Higher Path locations, we are taking the necessary safety measures to ensure our employees and customers are offered a safe working environment and shopping experience. These measures include (but are not limited to): Masks/face shields are expected to be worn by employees and customers in our stores. Regular cleaning and disinfecting protocols are mandatory and in place at all stores, with high-touch surfaces being cleaned on an ongoing basis throughout the day. Having plexiglass shields installed at tills in all stores to provide team members working at the tills an extra barrier between them and our customers. Providing hand sanitizer to all stores, and gloves for any team member wanting to wear them. Prominent signage requiring social distancing and informing customers with symptoms not to enter the store. No longer allowing public use of washrooms, product returns, or reusable bags. About the Role Based out of Merritt, BC we are looking for an experienced Customer Service Representatives that handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they will also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers and staff. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry. Address: Merritt, BC Role and responsibilities include, but are not limited to: Customer Offering Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs Facilitate a welcoming and positive atmosphere for everyone in the store Educate customers about cannabis products, strains, and consumption methods Day to Day Operations Promote our culture and brand by participating in merchandising and promotional activities Work in partnership with Store Managers and other team members to generate sales. Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products Participate in routine store maintenance and ensure cleanliness is a priority Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures Monitor inventory and re-stock product regularly Regulatory Adherence Comply with all OH&S (Occupational, Health, and Safety) policies and procedures Support and promote The Higher Path and BCLDB’s (British Columbia Liquor Distribution Branch) social responsibility programs Comply with The Higher Path policies, standard operating procedures, and practices Experience and Qualifications Minimum, 1-years of customer service experience Minimum, 1-years of retail and/or hospitality experience Cannabis, liquor or healthcare experience is preferred High School Diploma or equivalent Valid Selling it Right certification is preferred Working knowledge of regulations as it pertains to selling cannabis in BC Personal Characteristics and Requirements Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers Ability to think on your feet and creatively problem solve Open-minded and constantly identifying ways to improve Passionate about creating a positive, memorable, and tailored experience for every customer Excellent communication skills (written and verbal) and a professional demeanor Team player who is passionate about supporting the overall success of the business Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times Responsible and reliable Must be 19 years of age or older Must have reliable transportation to commute to/from work To Apply If you are excited about this dynamic leadership opportunity to join the growing retail cannabis industry and meet the criteria listed above, we want to hear from you! Applications will be accepted until a suitable candidate is selected, please apply early to be considered. Job Types: Full-time/Part time Salary: $16.00 per hour Benefits: On-site parking Store discount Tips Schedule: Day shift Holidays Night shift Weekends Evenings Experience: Customer Service: 1 year (Preferred) Retail and/or Hospitality: 1 year (Preferred) Cannabis: 1 year (Preferred) Education: Secondary School (Preferred) Location: Merritt, BC Job Types: Full-time, Part-time, PermanentPart-time hours: 5-20 per week Salary: $16.00 per hour Benefits: Casual dress On-site parking Store discount Schedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Weekend availability Supplemental pay types: Tips Experience: customer service: 1 year (preferred) Work Location: One location Expected start date: 2022-12-12

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