Account Manager

J.D. Power
Full Time
London, ON
Posted 27 days ago
Job description
External Title: Account Manager Location: Remote Canada/US Reports to: Sr Manager, Strategic Accounts The Role: As an Account Manager you will oversee delivery related activity for assigned accounts and partners. This includes day to day program management of dealer & partner related deliverables and ensuring all related objectives are properly and timely delivered. This role partners and collaborates with all internal departments and external partners and dealers. The position will report to the Manager of Strategic Accounts. Responsibilities: Partner & dealer communication on a regular basis to implement product delivery and strengthen relationships. Work with partners and internal departments to facilitate the onboarding process for all dealers Communicate with dealers as necessary to collect assets for their campaigns Report campaign metrics and provide best practice solutions for dealer campaigns Work with partners, dealers and other third parties for creative and compliance approvals as necessary Maintain best in class customer service Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner Use problem solving skills to diagnose and troubleshoot issues for quick resolution Ensure all contractual obligations are met in a timely manner Drive cross functional tasks with all departments to ensure proper integration for dealer Work with partner to update and maintain video script library Request video creatives from the production department Send all content through the quality department and update per their review Support the sales team as needed Maintain and update information per dealer according to contractual obligations Work with the agency and OEM on a weekly/monthly basis on current opportunities Communicate campaign and integration status & performances Other duties as required by the position Qualifications: Bachelor's degree in a related field (Advertising, Marketing, Business, Communications, etc.). Media or agency related experience preferred Strong attention to detail and sense of urgency in completing tasks Strong communications and listening skills Ability to work effectively in a high volume and fast paced environment Exceptional ability to multi-task and follow through Strong Data Entry Skills Advanced PC skills including entire Microsoft suite J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges. Our Values At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture. Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth. Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact. Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year. We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts. J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. EOE/M/F/Vets/Disabled For Internal use : LI-SA1 #LI-Remote #NAMER

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